FAQ
Frequently asked questions
Please tell us what you need. Our team is ready and happy to help.
What services does Trillo Express offer?
Trillo Express provides reliable domestic and international courier services, express parcel delivery, air freight, cargo services, logistics solutions, and door-to-door delivery for individuals and businesses.
How can I book a shipment with Trillo Express?
You can book a shipment online through our website/whatsapp by filling in the pickup and delivery details, or by visiting your nearest Trillo Express service center. For corporate bookings, you can also contact our support team directly.
Can I track my shipment?
Yes, absolutely! Enter your tracking or AWB number on our website to see real-time status updates of your shipment.
What items are restricted or prohibited from shipping?
Items such as explosives, flammable liquids, illegal substances, narcotics, live animals (excluding legal pet relocation services), firearms, and perishable items without proper packaging are prohibited. For a full list, please refer to our shipping policy.
What is the estimated delivery time?
Delivery time depends on the destination and service type selected.
Domestic Express: 2–5 working days
International Express: 4–7 working days
Remote locations or special shipments: Additional time may apply
Do you offer Cash on Delivery (COD) service?
Yes, we offer COD services for domestic shipments. Eligibility may vary based on the delivery location and package value.
How are shipping charges calculated?
Shipping rates are calculated based on the greater of actual weight or volumetric weight, along with the destination zone and service type. You can use our online rate calculator for an estimate.
What should I do if my shipment is delayed or lost?
If your package is delayed or lost, you can contact our customer support team with your tracking number. We will investigate and provide a resolution as soon as possible as per our service policy.
How do I file a claim for damaged or missing goods?
To file a claim, please submit a written complaint with shipment details, proof of damage (images), and invoice within the claim period. Our team will verify and process the compensation as per policy.
Do you provide packing services?
Yes, we offer professional packaging services to ensure safe handling and delivery of your goods. You may also use your own packaging, but it must meet our safety standards.
What documents are required for international shipments?
Documents may include:
Commercial Invoice
Packing List
KYC Documents (for individuals & businesses)
Export Declaration (if applicable)
Additional documents may be required based on the destination country and customs regulations.
Do you offer pickup services from home or office?
Are there any packaging guidelines I need to follow?
Yes, ensure the goods are securely packed, labeled properly, and sealed. Fragile items should be cushioned adequately. Refer to our packaging guidelines for more details.
Can I ship to Amazon FBA warehouses?
Yes, we support shipments to Amazon FBA warehouses. Please ensure proper labeling, documentation, and provide the FBA shipment ID when booking.
Can I reschedule or cancel my pickup after booking?
Yes, you can reschedule or cancel your pickup request by contacting our customer support before your shipment is picked up. Once the shipment is collected, cancellation may not be possible.
Yes, Trillo Express provides door-to-door pickup services. You can schedule a pickup while booking online or by calling customer support.