Privacy Policy
Who we are
Effective Date: 05th March 2025
Our website address is: https://trilloexpress.com
Trillo Express (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website, services, and platforms.
1. Information We Collect
We collect the following types of information:
a) Personal Information:
Full Name
Email Address
Phone Number
Billing & Shipping Addresses
Government-issued Identification (if required for KYC/customs clearance)
b) Shipment & Service Information:
Sender and Receiver Details
Package Details (weight, dimensions, tracking number, contents description)
Payment Information (UPI, card details, bank transfer details—processed through secure gateways)
c) Automatically Collected Information:
IP Address
Browser Type & Device Information
Cookies and Usage Data (pages visited, time spent, etc.)
2. How We Use Your Information
We use the collected data to:
Process shipments and courier bookings
Provide tracking, delivery updates, and customer support
Verify identity and prevent fraud
Improve website functionality and user experience
Send service-related notifications, updates, and promotional content (only with your consent)
3. Legal Basis for Processing Data (GDPR Compliance, if applicable):
Contractual Necessity: To provide courier services and complete transactions
Legitimate Interest: To improve operations, prevent fraud, and ensure service quality
Consent: For marketing communications and cookies
Legal Obligation: To comply with tax, customs, or regulatory requirements
4. Sharing & Disclosure of Information
We do not sell or rent your data. We may share information only with:
Courier Partners & Logistics Providers (DHL, UPS, India Post, DTDC, Aramex, FedEx, etc.)
Payment Gateways (Razorpay, PayU, PayPal, etc.)
Customs & Government Authorities (if required legally)
IT, Hosting & Security Service Providers
Legal Compliance: Courts, law enforcement, or government agencies when legally required
5. Data Security
We use administrative, technical, and physical safeguards to protect your data:
SSL encryption for online transactions
Secure servers & restricted access
Regular system audits and security checks
However, no electronic transmission over the internet is 100% secure. We strive to protect your data but cannot guarantee absolute security.
6. Cookies & Tracking Technologies
We use cookies to:
Enable essential website functions
Remember preferences and login sessions
Analyze performance and traffic (via tools like Google Analytics)
You can manage or disable cookies in your browser settings.
7. Data Retention
We retain personal and shipment data only as long as:
Necessary to provide services
Required for legal, taxation, or dispute purposes
Once no longer required, data is securely deleted or anonymized.
8. Your Rights (For Users in India & International)
You have the right to:
Access, update, or correct your personal information
Withdraw consent for marketing or data processing
Request deletion of your data (unless required for legal obligations)
Request a copy of your stored information
To exercise your rights, email us at support@trilloexpress.com
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their content, privacy practices, or policies.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware, we will delete it immediately.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”
12. Contact Us
For any questions, concerns, or requests regarding your privacy, contact us:
Trillo Express
Azhikode, Kannur, Kerala, India
Email: support@trilloexpress.com