Choosing a courier service may seem simple, just pack, pay, and send. But in reality, a wrong courier choice can lead to delayed deliveries, damaged items, extra charges, and unhappy customers. This is why so many individuals and businesses in Kannur regret their decision after sending a parcel.
So, why do people end up choosing the wrong courier service? And more importantly, how can you avoid the same mistake? Let’s break it down.
Common Reasons People Choose the Wrong Courier Service
1. They Only Look at the Cheapest Price
Many people pick a courier just because it’s cheaper. But cheap often means:
Poor packaging and handling
Slow delivery
Hidden charges later
No responsibility for lost or damaged parcels
Low cost is good—but only when there is value, safety, and trust.
2. No Tracking or Delivery Updates
Some courier agencies still don’t offer proper tracking. Customers remain clueless about:
Where their parcel is
Whether it has reached the destination
If it’s delayed, lost, or returned
Without tracking, both senders and receivers stay worried.
3. Poor Packaging & Handling
People often trust courier agents who don’t follow proper packaging standards. This results in:
Damaged fragile items
Wet parcels during rain
Torn boxes and missing products
Professional packaging is not an extra service, it’s a basic necessity.
4. No Clear Information About Delivery Time
Some courier services say “It will deliver soon,” but give no exact timeline.
This becomes a big issue during urgent deliveries, documents, or e-commerce orders.
Customers get frustrated when parcels don’t reach on time.
5. Ignoring Reviews and Local Reputation
Many people don’t check real customer reviews or feedback. They simply choose the nearest courier shop.
But in logistics, experience and reliability matter more than distance.
6. No COD or Return Service
Businesses, especially online sellers, face problems when couriers don’t offer:
Cash on Delivery (COD)
Easy return (RTO) handling
Without these options, customers cancel orders or lose trust.
7. Hidden Charges & Confusing Billing
Many people fall for couriers who don’t clearly explain charges. Later they face:
Fuel surcharge
Handling fees
Volumetric weight issues
Extra charges on delivery
Transparent pricing is very important.
How to Choose the Right Courier Service in Kannur
Here’s a simple checklist to help you pick the right courier service:
| What to Check | Why It Matters |
|---|---|
| Delivery Time & Commitment | Ensures your parcel reaches on time, especially for urgent or important deliveries. |
| Real-Time Tracking | Gives transparency and peace of mind for both sender and receiver. |
| Secure Packaging | Prevents damage to fragile, valuable, or sensitive items during transit. |
| COD & Return Options | Essential for e-commerce sellers and businesses who need reliable payment and return services. |
| Transparent Pricing | Helps avoid hidden charges, unexpected fees, or confusion in billing. |
| Local Reputation & Reviews | Real customer feedback helps you choose a trusted courier with proven service quality. |
| Customer Support | Good support ensures quick help when parcels are delayed, lost, or need redirection. |
"A courier isn’t just delivering a parcel, they’re delivering your trust. Choose wisely."
Most people choose the wrong courier because they focus only on price or convenience. But the right courier is one that offers safety, speed, transparency, and trust. Whether you’re sending a gift to a loved one or delivering products to customers, choosing the right courier makes all the difference.
